Artificial Intelligence

Reasons Why Conversational AI Has Been Embraced By Customers

artificial intelligence

Conversational AI refers to the technology behind automated messaging as well as speech-enabled apps that allow for human-like interactions between computers, humans and machines.

Nowadays, a lot of E-Commerce companies use chatbots powered by AI or "virtual assistants' to offer customer service to visitors on their websites or apps. The "Hi, how do I assist you?" message in the chat window that appears upon landing on these apps or websites is the 21st century equivalent of the shopping clerk's polite inquiry when you enter a store.

Customers Have Embraced Conversational Service Automation

From a business standpoint, AI service desk is tremendously useful. Even the best human customer service representative can only take care of a handful of customers in a day. A single chatbot or voice bot can resolve thousands, even millions, of customer issues at a time. Enterprises can improve customer service without the need to pay huge salary. Moreover, 64 percent of the customer service representatives in companies that have implemented a Conversational AI solution, spend the majority of their time solving more complicated issues and giving customers a better experience. In companies that have not implemented a Conversational AI solution to improve customer service, only 50 percent of agents are able to provide this service.


But how do you think the Conversational AI revolution been received by the customers? Virtual assistants are only employed by companies only if they are accepted by their users.

As it turns out, customers appreciate the support of chatbots and voice while shopping online. Let's discover what Conversational AI can help and why customers are so enthusiastic about it.

Chat is the most popular way for people to communicate.

In the 21st century, chat is the most natural type of digital communication. It's difficult to find a smartphone owner who goes a day without checking messaging platform. WhatsApp alone boasts over 1.5 billion users - that's about a fifth of world's population. Aisera will help you find the most suitable solution for top AI startups in silicon valley.

From the time you wake up in the morning to check notifications, to keeping in contact with friends and family members, to communicating with your colleagues at work, and even planning your weekend dinners and plans, chat is interwoven into the fabric of our everyday lives.

Conversational AI is the ultimate shopping companion

The mall is a great place to go with family and friends to get advice and help you compare prices and explore alternatives. You can experience the same feeling of being with your family and friends on your side online by sharing photos of products, discussing pricing, and even negotiating discounts.

Yet, regardless of how hard you try to get it right but the process isn't the same as when you have your friends and shopping partners by your side. This is particularly important when you are forced to make a rapid a decision and can't obtain their opinions on time.

Conversational AI can bring about a dramatic change in a customer's shopping experience.

A voicebot or chatbot powered by AI is an ongoing companion for customers throughout their purchasing journey. The bot is equipped with all the information about business available and can instantly respond to customer queries, offer options based on customers' preferences, redirect them towards the appropriate sections of your website or app and so on.

Bots can be a more reliable, efficient and knowledgeable partner in shopping than any person. When customers begin to take the presence of these virtual assistants for to be a given, it is incumbent upon businesses to ensure that they give them the best experience in conversation.

The Key Takeaway

In recent years increasing numbers of firms have been enthusiastically adopting the AI service management. It is because of the many advantages that the technology offers companies. It ultimately leads to more efficiency, cost savings, and ROI.

Another factor driving the development of artificial intelligence has been the acceptance of customers. Chatbots and virtual assistants are able to be accessed anytime, anywhere and are always on hand and can provide instant assistance. They truly are the perfect companion to the 21st century technologically-savvy customer. Businesses can use these devices to boost customer loyalty and retention.

Customers across industries have embraced Conversational AI. If the customer truly is the most important thing, then companies ought to be prepared to satisfy their needs with robust, advanced and engaging chatbot and voice-based solutions.

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